First Advantage Phils., Inc. - Team Leader Positions Alabang

First Advantage Phils., Inc - Those who are willing to work as Customer Service in Alabang, you can apply immediately and bring all requirements.

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Responsibilities:

• Monitor, identify and resolve team performance/behavior/attendance issues using prescribed performance management techniques.
• Conduct performance appraisals annually.
• Review First Advantage compliance documents as required.
• Provide Subject Matter Expertise.
• Ensure training needs of subordinates are met.
• Modify operations as needed to meet service level agreements under supervision of Operations Manager.
• Successfully complete all client related training.
• Resolve escalated customer issues.
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client changes to direct reports within specific timeliness.
• Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
• Provide leadership, support and guide to front line staff to achieve and maintain the productivity targets
• Responsible for motivating and inspiring the team to surpass their potential.
• Responsible for improving the team and facilitating the communication among the members of team.
• Responsible for creating sense of ownership within the employees and resolving employee issues, if any.
• Responsible for monitoring, organizing, and coaching team on a day-to-day basis.
• Responsible for communicating the company s purpose, core values, vision to the front employees.
• Responsible for ensuring that the employees follow their schedules properly as designed.
• Support and communicate business goals
• Provide timely identification and response to agents needs and issues
• Responsible for launching and completing performance improvement initiatives.

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Requirements:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
• Required language(s): English, Filipino
• At least 3 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Alabang.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
• Full-Time position(s) available.