Company Name: Convergys Corporation
Company Address: Convergys One Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Fax: 7513210
Advertised on 19-4-12 | Application deadline on 18-6-12
Responsibilities:
- Assist all end users with general computer operation and desktop application software questions and problems.
- Troubleshoot end user PC problems of all complexity, often requiring in-depth examination of underlying PC, OS, configurations, application software and extensive research.
- Responsible for troubleshooting applications conforming with protocol layers with the appropriate applications group to troubleshoot and resolve.
- Basic server administration to include user account administration, backups, and non complex application software administration
- System administration and programming of Voice PBX and adjuncts, including day to day installation of phone sets, moving extensions, configuring call appearance, and setting up voice mail.
- Schedule and complete any hardware and or software upgrades to ACD and PBX switches.
- Install and maintain facility wiring infrastructure and analyze symptoms for accurate isolation of customer and network problems.
- Assist data network group in problem analysis of intermediate network problems.
- Maintaining an accurate inventory of all hardware and software.
- Actively contribute to departmental troubleshooting and support databases.
- When Technician IV is senior tech at site, initiate appropriate change control communication.
- Provide leadership to other Technicians in managing events in a control center environment; act as mentor to Technician III and below.
- Coordinate system level, complex, or integrated installation, maintenance and order activities with vendors.
- Coordinate with external clients for new install or changes to project technical infrastructure.
- Perform preventative maintenance and safety inspections of assigned equipment.
- Refer high level escalations and emergency restoral actions to supervisor and lead techs.
- Solve complex technical problems exercising initiative and judgment.
- Work Vantive trouble tickets and service requests as assigned by manager.
- Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required. Resolve problems through interaction with internal and external groups as needed.
Requirements:
- Associate’s Degree in related technical discipline, or two years relevant BPO experience
- Relevant experience of two years or more, working with and supporting, Windows XP, and Windows7 and Microsoft Office on desktop and server.
- Multi-task and maintain composure in stressful and demanding work environment.
- Must exercise flexibility and resourcefulness in challenging and /or perplexing situations.
- Proficiency with various software applications such as Microsoft Word and Excel
- Good technical aptitude and analytical skills
- Must possess good interpersonal, organizational, time management, judgment, and decision-making skills.
- Strong oral and written communication skills with ability to manage multiple tasks
- Detail and customer service orientated
- Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology, Others or equivalent.
- Applicants must be willing to work in Alabang.
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