Responsibilities:
- Successful candidates will be generously rewarded with a monthly wage of PhP30,000 plus benefits. The Senior Client Services role will involve providing our clients with exceptional service and assistance, promoting our services and assisting in the provision of services.
Reporting to the Team Leader – Sales and Client Services, you will be required to:
Maintain up-to-date knowledge of Company’s products, services and resources;
Provide client support in accordance with the Company’s standard practices;
Adhere to service delivery targets;
Actively market services to paid and prospective clients;
Communicate with global offices about client enquiries and sales leads;
Provide accurate advice and maintain accurate client records;
Assist with the provision of services;
Escalate client feedback (positive and negative) to team leader; and
Report to team leader on the status and progress of work.
Requirements:
- The successful candidates will have an enthusiastic, professional attitude and be comfortable working within a dynamic and fast-paced team. You will be passionate about your work and be able to provide your clients with red carpet service regardless of the circumstances. A can-do attitude must accompany your sound command of Microsoft Office and your willingness to pick up new skills quicky.
To be successful in this role you will have:
- A tertiary qualification;
- At least 1 year's experience in a client services and/or sales role; and
- Excellent written and verbal communication skills.
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